Six service areas

Our customer service operation handles inbound and outbound contacts across voice, email, live chat and social channels. Agents are recruited from Uganda's university-educated talent pool and trained to CSAT targets of 90 percent or above. We cover the full East African Community timezone without overnight premiums, which gives clients across the UK, Australia and North America cost-effective follow-the-sun coverage. Dedicated quality assurance teams monitor calls and chats in real time, flagging escalations within two minutes. All contact data is processed under Uganda's Data Protection Act 2019 and GDPR-aligned controls for EU-market clients.

Our engineering teams operate in two-week sprints using an agile SDLC with daily standups, sprint reviews and retrospectives. Clients get direct access to their assigned pod via Slack, GitHub and Jira. Technology coverage spans React, Next.js, Node, Python, Django, Go, Java, Kotlin, Flutter, React Native, PostgreSQL, MongoDB, AWS, GCP, Azure, Docker and Kubernetes. Infrastructure engagements carry a 99.9 percent uptime SLA backed by contractual service credits. Remote-first delivery means you source engineers from Kampala's Makerere and Kyambogo graduate pipeline without relocation costs or visa complexity. Rates typically sit 55 to 70 percent below equivalent UK and German contractors.

AI products trained on English-only data consistently underperform in African markets. Our annotation teams provide image classification, bounding-box labelling, semantic segmentation, text annotation, intent labelling, named-entity recognition, sentiment analysis, audio transcription and content moderation in Luganda, Swahili, Nuer, Dinka, Acholi, Runyankole, Amharic and French. Quality pipelines use a three-stage review model: annotator, reviewer and QA auditor. Every dataset ships with an inter-annotator agreement score and a full provenance log. We work inside client annotation platforms including Scale AI, Labelbox, CVAT and Surge, or operate our own tools for projects requiring data security isolation.

Our finance and accounting team serves Uganda-registered entities, regional subsidiaries and international clients requiring EAC-market financial administration. Services include monthly bookkeeping, accounts payable and receivable, bank reconciliation, statutory payroll (PAYE, NSSF, LST), VAT returns, management accounts and annual financial statements prepared under IFRS. All work is compliant with Uganda Revenue Authority requirements and filed on schedule. Clients operating across East Africa receive consolidated reporting in both UGX and USD. Engagements use the client's existing platform (QuickBooks, Xero, Sage or SAP) or our own managed instance. A 24-hour turnaround applies to routine monthly deliverables.

Corpshore Uganda operates as employer of record for international organisations hiring Ugandan nationals without establishing a local entity. We hold the employment contract, manage statutory obligations (NSSF, PAYE, NIRA registration) and handle disciplinary and offboarding processes within Uganda's Employment Act 2006. For recruitment, our sourcing teams pull from Makerere University, Kyambogo, MUBS and regional polytechnics to fill BPO, IT, finance and field roles. Average time-to-offer is six weeks for roles at officer level and below. Payroll is processed in UGX with optional multi-currency splits for staff receiving partial USD remuneration. We operate across 12 EAC and wider African markets for regional employers of record mandates.

Our field research division supports NGOs, development finance institutions, government agencies and academic research programmes operating in Uganda and the wider Great Lakes region. Field coordinators are based in each of Uganda's four regions: Central, Eastern, Western and Northern. Enumerators are trained in KoBoToolbox, ODK and SurveyCTO, with CAPI and PAPI fallback for low-connectivity districts. Language coverage includes English, Luganda, Swahili, Runyankole, Acholi, Ateso, Lugbara and Lusoga, which reaches more than 95 percent of Uganda's district-level population. Data collected in the field is validated, geocoded and cleaned before delivery. We have completed assignments for USAID, World Bank, UNICEF, GIZ and multiple Kampala-based research institutes.