☎ Uganda call centre & customer service BPO, Kampala

Uganda call center services

Inbound and outbound customer support from Kampala in English, Luganda, Swahili and French. Uganda's #1 ranked BPO company handles voice, chat and email for brands across East Africa and internationally.

Get a call center quote Full BPO service detail
#1
BPO in Uganda (Outsource Accelerator 2026)
12+
Languages: English, Luganda, Swahili, French and more
3
Channels: voice, live chat and email
GMT+3
Covers UK, EU, Gulf and US business hours
What we cover

Call center service capabilities

Inbound customer support

Product support, account management, order tracking, complaints handling and general enquiries. Voice and digital channels with first-call resolution focus.

Outbound sales and retention

Lead qualification, renewal calls, win-back campaigns and customer satisfaction surveys. Scripts built to your brand voice and compliance requirements.

Live chat and email support

Concurrent chat and email handling with defined SLAs. Agents trained on your knowledge base and escalation paths before going live.

Mobile money and fintech support

MTN MoMo, Airtel Money and mobile banking support in Luganda, Swahili and English. We understand EAC fintech compliance and fraud handling.

Multilingual East Africa support

The only Uganda call center that can serve customers in Luganda, Acholi, Ateso, Runyankore and Swahili in addition to English and French.

Humanitarian and NGO support lines

Beneficiary helplines, complaint and feedback mechanisms for UN agencies, INGOs and development finance institutions working in Uganda and the region.

Languages

Multilingual customer support from Uganda

No other call center in Uganda offers this range of local and international languages. Reach every customer in their own language.

🇬🇧 English 🌅 French 🋪 Luganda 🋶 Swahili 🋪 Runyankore 🋪 Acholi 🋪 Ateso 🋪 Langi 🋶 Kinyarwanda 🋶 Lingala 🋪 Lusoga 🋪 Lugbara
FAQ

Call center Uganda: common questions

Does Corpshore Uganda offer call center services?
Yes. We provide inbound and outbound customer support from Kampala across voice, live chat and email channels. We handle pods from 10 seats upward and can scale within two to four weeks.
What languages do your agents speak?
Our agents are fluent in English, Luganda, Swahili, French and multiple regional East African languages. This makes us ideal for both international brands and local businesses serving Ugandan and East African communities.
Can you cover UK or US business hours from Uganda?
Yes. Uganda is GMT+3. We cover UK, EU, Gulf and US business hours using shift-based teams. 24/7 coverage is available for clients who need it.
How fast can you launch a call center team?
Most clients go live within two to four weeks of contract signature. This includes agent recruitment (if needed), training on your product and systems, and a parallel run phase before full handover.
Is Corpshore Uganda a licensed BPO company?
Yes. Corpshore Uganda is a registered Ugandan limited company operating under local employment law and DPA 2019 data protection requirements. We are ranked #1 of 20 BPO companies in Uganda by Outsource Accelerator 2026.
Get started

Launch your Uganda call center team

Tell us your volume, language needs and channels. We respond within 24 hours with a scoped proposal.

Get a call center quote Book a discovery call