Industries we serve

Uganda has more than 28 million mobile subscribers across MTN Uganda, Airtel Uganda and smaller operators, with mobile money transactions representing a substantial share of GDP. We handle subscriber care at scale: inbound queries, SIM registration support under Uganda Communications Commission directives, outbound churn-prevention campaigns and social media moderation. Our Kampala operations centre covers English, Luganda, Runyankole, Acholi, Ateso and Swahili, serving the full national subscriber base without regional gaps. Quality teams monitor contacts in real time and feed findings back to client operations managers on a weekly cadence.

Uganda hosts over 1.6 million refugees from the DRC, South Sudan, Somalia and Burundi, making it one of Africa's largest humanitarian operation hubs. Corpshore Uganda supports UN agencies, USAID-funded programmes and European development banks with beneficiary hotline management, case documentation, field data collection via mobile survey and translation across 12 Ugandan languages plus Kinyarwanda, Lingala and Somali. All work follows IRB protocols and Uganda's Data Protection and Privacy Act 2019. Our field coordinators are stationed across Central, Eastern, Western and Northern Uganda for rapid programme deployment.

Agriculture contributes approximately 24 percent of Uganda's GDP and employs over 70 percent of the working population. We support commodity traders, cooperative unions and agritech platforms with farmer advisory call centres delivering information on inputs, weather, pest management and market prices in local languages including Luganda, Runyankole, Acholi and Ateso. We also administer outgrower scheme communications and post-harvest data capture across Uganda's 135 districts. Our agents can reference current UGX commodity prices from the Uganda Commodity Exchange and regional markets, giving farmers timely, accurate information without requiring internet access.

Uganda's healthcare sector is expanding, with both public and private investment growing since 2020. We provide patient appointment scheduling, medical billing support, insurance pre-authorisation and health survey data collection for hospitals, clinics and diagnostic centres in Kampala and regional hubs. Our teams also support public health communication campaigns for malaria prevention, HIV/AIDS awareness and maternal health programmes, working alongside the Ministry of Health and international partners. Agent training aligns with WHO patient confidentiality standards and Uganda's National Drug Authority guidelines. All patient data is processed under Uganda's Data Protection and Privacy Act 2019.

Uganda's digital transformation agenda, coordinated through the National Information Technology Authority Uganda, includes expanding e-government platforms and citizen-facing digital services across all 135 districts. We support government agencies and statutory bodies with citizen helpline operations, document processing, data entry for national registries and public communication campaigns. All work meets Uganda's Data Protection and Privacy Act 2019 requirements. We hold delivery experience across Uganda Revenue Authority taxpayer services, National Identification and Registration Authority registration queries, and Uganda Registration Services Bureau business registration support.

East Africa's e-commerce sector is growing at double digits annually, driven by mobile money adoption, improving road logistics and smartphone penetration in urban centres. We serve Ugandan and regional retailers with order management, live chat and email support, returns and refund processing, and fraud alerting. Agents cover English, Luganda and Swahili and scale to handle peak volumes for major promotional periods including Kampala trading days and regional sales seasons. Our operations handle both UGX transactions for domestic customers and USD-denominated international orders from a single shared floor.

Uganda's energy sector includes UMEME distribution across the national grid, Uganda Electricity Generation Company Limited generation assets and a fast-growing off-grid solar market reaching rural communities through pay-as-you-go models. We support utility companies and solar distributors with prepaid meter customer support, billing query resolution, disconnection and reconnection coordination, and mobile money payment confirmation. Agents carry working knowledge of EWCOPA tariff structures and Electricity Regulatory Authority requirements, serving customers in English, Luganda and regional languages. UGX billing queries are handled to a 4-minute average resolution target.

Uganda is home to half the world's remaining mountain gorillas and attracts growing international visitor numbers through Uganda Wildlife Authority national parks, private conservancies and Nile tourism operations. We handle booking inquiries, permit information, itinerary coordination support and conservation donor communications for lodges, tour operators and wildlife management bodies. Agents communicate in English, French and Swahili, covering the primary international visitor language groups without additional agency overhead. We also support Uganda Tourism Board outreach campaigns targeting source markets in the UK, Germany and the United States.

Uganda has over 50 accredited universities and a growing edtech sector serving students from primary through postgraduate level. We support higher education institutions with admissions inquiry handling, student records data entry, fee payment query resolution and e-learning platform helpdesk operations. We also run outbound enrolment campaigns and scholarship communication programmes for international development organisations. Our work aligns with Uganda's National Council for Higher Education accreditation standards. Student data is processed under Uganda's Data Protection and Privacy Act 2019 with GDPR-aligned controls for institutions holding UK or EU student records.